This product is no longer sold and we offer much better products with calling rates as low as 15c per minute and data rates as low as 6c per Megabyte.
If you are a new customer, click the SIM Cards tab in the menu to see all our products for sale. If you are an existing customer using these services, and wish to upgrade to one of our new products
Your existing credit will be transferred to your new SIM card. We'll even add USD $5 of bonus credit. Your new SIM card will be posted within 7 days.
If you do not see the "upgrade service" button, you may still be eligible for an upgrade, contact Customer Serivce by phone or email and include your mobile number (do not send your PIN), and we will get back to you with your options for upgrading.
All rates quoted in US dollars, billed in 1 minute increments.
* A per minute surcharge applies to call some non-key countries. View applicable countries
^ There is a 15c per minute surcharge to receive calls on your US +1 number in all countries.
Prepaid Data is available for customers with applicable devices who wish to read and send emails and access the Internet using their mobile phone or tablet while traveling.
You can also use prepaid Data in the following ways:
If you're going to take your smartphone or tablet away with you, check out how much data you might use for commonly used apps like Facebook, Twitter and Skype.
How much does it cost?
In the cheapest zone (35c/MB to 95c/MB), the minimum charge is for 1MB and further usage is charged in increments of 1MB.
In all other countries ($2.99/MB - $30/MB), the minimum charge is for 100KB and further usage is charged in increments of 100KB.
View rates for all countries
Find out more about coverage and configuring your phone for data.
All our products come with standard data rates and purchasing a Data Plan is a great way to get the best value mobile internet while you’re away in any of the countries listed below.
|Coverage||Included Data||Price (In USD)||Validity|
Includes: majority of Europe and SE Asia plus UK, Australia
Includes extended ZONE-A coverage plus United Arab Emirates and majority of Caribbean, South America
Additional plans within the same Zone as your current plan are queued and will be activated once;
Additional plans not in the same Zone as your current plan will replace your current plan and be activated on first use.
|Voicemail||121||Charges Apply, See Below and the Rates section for more details.|
|Balance Inquiry||187||Free Call, The account balance will be sent in a text message.|
|Recharge||181||Free Call, You will be connected to the Self service recharge menu. Have your credit card handy.|
|Customer Service||154||Charges Apply, See the Rates section for more details.|
|Toll-Free Calling On/Off||373/282||See Below, you will receive a message saying Toll-free calling is either enabled or disabled.|
|Auto Recharge On/Off||171/393||See Below, you will receive a message saying Auto Recharge is either enabled or disabled.|
|Call Forwarding On/Off||102+/103||To enable, dial 102+ followed by the country code and number you wish to forward to.For example 102+18582742686.|
Voicemail is automatically enabled. An inbound caller will be directed to voicemail if the call is not answered within 30 seconds, if the phone is switched off or if there is no coverage. A text message will be sent to notify you of a new voicemail.
To change your greeting message, dial 732 from your phone and press the call, send or OK key (ignoring any messages on the screen).
To disable voicemail, dial 866 from your phone and press the call, send or OK key (ignoring any messages on the screen).
To enable voicemail, dial 869 from your phone and press the call, send or OK key (ignoring any messages on the screen).
Family and friends can call you for FREE from USA, Australia, Canada, France, Germany and UK. Share your +44 number with your family and friends along with the following two step process:
Please note you will be charged a surcharge of 25c per minute to receive a call.
Auto-recharge automatically recharges your account when your balance falls below a set limit. The automatic recharge is instantaneous and you receive a text message when it occurs.
Enable or disable Auto-recharge at any time by signing into your account online or by calling Customer service. You can also change the minimum balance and the charge amount.
You can link your international phone service to your Facebook account:
Comments left on your Facebook wall by Family and Friends will automatically be sent to you via text message for free. There is a limit of 20 free messages per day.
Your replies to these text messages will be posted on your Facebook wall. You will be charged the standard text message rate.
You can post updates to your Facebook wall simply by sending the update via text message to 8888. You will be charged the standard text message rate.
Click Here for more information
Your Global phone number and PIN are printed on the SIM card.
You can also find out your Global phone number by dialing 568 (using this service) - you will be sent a text message with your details shortly after.
Please keep the credit card sized SIM card holder in your purse or wallet. Calling and texting is automatically activated once you pick up a network for the first time.
When you receive your package, you should:
When you turn your phone on and pick up a network in the US for the first time using this service, your US Number will be automatically sent to you via text message. You can also get your US number two other ways:
If you buy this service online, your US number will be sent to you printed on the welcome letter included in the package.
Using this service is a little different from normal calling but so easy!
^ If the call back does not happen, please refer to the following section on Prefix dialing.
Handset Requirement for Canada
Our Canada Service works on the Bell Mobility and Telus networks, which have 3G frequencies of 850 and 1900MHz. Phones that have either of these frequencies include: iPhone (5, 4S, 4, 3GS, 3G), Samsung Galaxy SIII, SII and Note, Nokia N8, and any Smartphones purchased from AT&T in the United States.
If your phone does support these frequencies, you must select 'North America' when your phone prompts you for your location. You will be prompted for your location when you turn your phone on. If your phone does not have either of these frequencies, you must select 'Rest of the World' when prompted for your location. Please note, you will incur more expensive rates when selecting 'Rest of the World', click here to find out more
Prefix dialing (how to make a call when call back does not occur)
If you are trying to make a call and the call back does not occur or if you hear a message saying the call cannot be completed, please do the following:
Dial *126* followed by the country code (1 in the United States), area code and phone number, followed by #.
If you wish to call 03 9010 0225 in Australia, dial *126*61390100225#
If you wish to call 0207-943-2772 in the UK, dial *126*442079432772#
If you wish to call 213-337-5555 in the US, dial *126*12133375555#
How to receive a call
Just like at home - when your phone rings simply answer the call.
Family and friends can call you for free
You're about to travel overseas and your family and friends think that it will be too hard and too expensive to call you. Toll-free calling is the answer! It makes it easy for family and friends to call you from landlines, payphones and US and Canada Cell Phones at no charge to them.
Here's what to do:
Your family or friends will not be charged if they are using a landline, payphone or US or Canada Cell Phone. You will be charged a USD$0.49 per minute surcharge to receive the call, in addition to the incoming per minute call rate for the country where you are.
Please note: Family and friends will need to have international text messaging enabled on their cell phone accounts in order for them to send a text message to your Global +44 number. However they can send a text message to your US +1 number as per normal.
Buying more calling time is simple. Use your American Express, Mastercard or VISA card to add credit to your account.
There are four easy ways to recharge your account.
Using the website
Using a landline, hotel or payphone (toll free call)
Note: a per minute rate applies to call a toll-free access number from your mobile phone.
Using your Global Phone service (the call is free)
Via 24/7 Customer Service (the call is free in zone 1 countries)
Auto-recharge automatically recharges your account when your balance falls below a set limit.
Enable or disable Auto-recharge at any time by signing into your account online, by calling Customer Service or by dialing a short number on your phone (refer to Features). You can also change the minimum balance and the charge amount.
The automatic recharge is instantaneous and you receive a text message when it occurs.
From landlines, hotels and payphones:
Note: a per minute rate applies to call a toll-free access number from your mobile phone.
From your mobile phone:
Download a print-friendly version of the User Guide Booklet (300KB PDF file).
For full service life and SIM expiration details, see here
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ISIConnect offers communication products and services for travellers including international mobile phones and SIM cards, phonecard, PC to phone calling, Travel tools and blog and 24/7 Customer support in seven languages.